Privacy Policy – DirectPay

DirectPay (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the DirectPay.Pk Portal mobile application (“App”).

By using this App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

Merchant name
Business details (registration number, branch)
Contact information (phone number, email)
Voucher and transaction-related data entered by the user

b. Images

Images uploaded by users (merchant logos or voucher-related images)
Used only for in-app display, PDF generation, and printing

c. Device Information

Device type
Operating system version
App version
Crash logs (for debugging and stability)

2. How We Use Your Information

Generate vouchers and merchant records
Display merchant logos and transaction details
Create PDF documents for printing or sharing
Improve app performance and user experience
Debug issues and ensure reliability

We do not sell, rent, or trade your personal data.

3. Data Storage & Security

All data is stored securely using industry-standard practices. While we strive to protect your data, no electronic storage method is completely secure.

4. Third-Party Services

DirectPay may use trusted third-party services for PDF generation, printing, or error logging. These services only receive information necessary to perform their functions.

5. Permissions Used

Storage / Media access – for image uploads and PDF generation
Internet access – for API communication and updates

6. Data Retention

Data is retained only as long as required for app functionality. Users may delete records within the app where applicable.

7. Children’s Privacy

DirectPay is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. User Rights

Users have the right to access, correct, or request deletion of their data, and to contact us regarding privacy concerns.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

10. Legal Requests & Subpoenas

We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or other legal obligations. This disclosure may include personal data, transaction records, and uploaded images, only to the extent necessary to comply with the law or protect our legal rights.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: help@dspak.com

App: DirectPay.Pk Portal